I just want to drop a thankful note for you. This is the first time I am traveling with you in this situation you have provided the service at the lowest price. You made my dream successful
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The World's most Prestigious and Respected Airline Awards
The World Airline Awards from Skytrax is not a subscriber based, or profit-driven self- interest award programme. The guaranteed survey transparency and global survey coverage (versus some other self-interest worldwide travel awards) is what distinguishes Skytrax awards as the most prestigious and respected quality recognition for today's world airline industry.
The passenger survey for these 2011 awards covered over 200 airlines, from the largest international airlines to small domestic carriers, and measured standards across more than 38 different items of airline front-line product and service.
Operated over a 10-month period, the passenger survey achieved more than 18.8 million interviews, drawn from over 100 different nationalities across the world.
The World Airline Awards are regarded as the primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world - constituting a unique survey format based on analysis of business and leisure travellers and across all cabin travel types (First, Business, Premium Economy and Economy class passengers).
The study analyses customer satisfaction for the Airline Passenger Experience, across the Airport and Onboard environments - check-in to boarding, onboard seat comfort, cabin cleanliness, food, beverages, IFE and staff service.
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